Returns policy

Cancellations. You can cancel an order for a full refund as long as the supplier hasn't shipped it yet. Email info@summitdirect.co with your order number as soon as possible.

Return window. You can return most unused items in original, unopened packaging within 30 days of delivery.

How to return. Email info@summitdirect.co with your order number before sending anything back. Items ship back to the supplier, not to us, so we'll send you the return address and authorization number.

Not returnable. Special-order, custom-finish, cut-to-size and keyed items, and anything installed or used.

Costs. Return shipping is paid by the customer unless the item arrived damaged or defective, or we sent the wrong item. Depending on the supplier, a restocking fee of up to 15% may apply; we'll tell you before you send anything back.

Refunds. Refunds go to the original payment method within 5–10 business days after the supplier receives and inspects the return. Original shipping charges aren't refunded unless the return is due to our error.